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Posted: Friday, January 5, 2018 2:06 AM


Req ID:
Job Function: Air Freight
Full:Time/Part:Time: Full:time
Contract Type: Regular Employment
Job Level: Management
Department: Air Customer Service Export (AF:3), Air Freight
Sub:department:
Location: San Francisco, CA (SFO), United States
Full time/Part time: Full:time,
Start Date:
The Panalpina Group is one of the worlds leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor:made end:to:end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.
We are looking to hire a BU Air Freight Supervisor to lead the Air Freight department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction.
Responsibilities:
* Monitor timely responses to internal/external customers and other PANALPINA offices
* Review of file processing with regards to:
o application of proper weights, dimensions and rates
o documentation, i.e., customer's requirements, consignee and/or destination requirements
o Letter of Credit requirements (instruct Export Agent, if necessary)
* Review of shipment processing with regards to:
o use of direct or consolidation services
o choice of routing
o check file after Export Agent has completed the shipment
o approve banking documents (L/C's, sight drafts, etc.)
o check all other primary actions of the Export Agent in accordance with the individual's level of training
* Prepare quotations and review customer profile, rate structures, routing alternatives, etc.
* Support Sales Department with customer information, rates, etc.
* Visit customers whenever required to improve communication
* Assist department head in training and education of the department staff and supervise cross:training and assure adequate and timely training of the staff on hazardous materials regulations
* Complete and update customer profiles
* Review DGR documents to ensure compliance
* Monitor vendors' compliance with service standards and requirements as per contract terms
* Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.
* Review routing with Gateway, as well as carrier selection
* Assist department head on Shipping Run
* Act as Department Manager during management absence
* Handle special adhoc project shipments i.e. charter, helicopters, oversize cargo / over length freight with escort etc.. as required
* Coordinate special services as required
* Handle claim/potential claim situations
* Other duties as requested.
Qualifications:
* Excellent and thorough knowledge of Air Freight environment and its regulations
* Commercial know how about the carrier routing and their requirements
* At least 2:4 years experience in airfreight (import and export)
* At least 1:2 years experience in a supervisory role or team lead role
* Proficient in MS Office applications
Skills:
* Demonstrates leadership skills
* Excellent communication skills
* Team player
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Good judgment skills and ability to make decisions
* In:depth know:how of import process
* Ability to effectively multi:task
* Detail oriented
* Excellent application skills and competence
* Ability to work in fast paced environment
Languages:
* English

Source: https://www.tiptopjob.com/jobs/76703451_job.asp?source=backpage


• Location: San Francisco

• Post ID: 92906572 sf
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