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Posted: Friday, January 5, 2018 2:06 AM

Req ID:
Job Function: Air Freight
Full:Time/Part:Time: Full:time
Contract Type: Regular Employment
Job Level: Management
Department: Air Customer Service Export (AF:3), Air Freight
Location: San Francisco, CA (SFO), United States
Full time/Part time: Full:time,
Start Date:
The Panalpina Group is one of the worlds leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor:made end:to:end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.
We are looking to hire a BU Air Freight Supervisor to lead the Air Freight department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction.
* Monitor timely responses to internal/external customers and other PANALPINA offices
* Review of file processing with regards to:
o application of proper weights, dimensions and rates
o documentation, i.e., customer's requirements, consignee and/or destination requirements
o Letter of Credit requirements (instruct Export Agent, if necessary)
* Review of shipment processing with regards to:
o use of direct or consolidation services
o choice of routing
o check file after Export Agent has completed the shipment
o approve banking documents (L/C's, sight drafts, etc.)
o check all other primary actions of the Export Agent in accordance with the individual's level of training
* Prepare quotations and review customer profile, rate structures, routing alternatives, etc.
* Support Sales Department with customer information, rates, etc.
* Visit customers whenever required to improve communication
* Assist department head in training and education of the department staff and supervise cross:training and assure adequate and timely training of the staff on hazardous materials regulations
* Complete and update customer profiles
* Review DGR documents to ensure compliance
* Monitor vendors' compliance with service standards and requirements as per contract terms
* Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.
* Review routing with Gateway, as well as carrier selection
* Assist department head on Shipping Run
* Act as Department Manager during management absence
* Handle special adhoc project shipments i.e. charter, helicopters, oversize cargo / over length freight with escort etc.. as required
* Coordinate special services as required
* Handle claim/potential claim situations
* Other duties as requested.
* Excellent and thorough knowledge of Air Freight environment and its regulations
* Commercial know how about the carrier routing and their requirements
* At least 2:4 years experience in airfreight (import and export)
* At least 1:2 years experience in a supervisory role or team lead role
* Proficient in MS Office applications
* Demonstrates leadership skills
* Excellent communication skills
* Team player
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Good judgment skills and ability to make decisions
* In:depth know:how of import process
* Ability to effectively multi:task
* Detail oriented
* Excellent application skills and competence
* Ability to work in fast paced environment
* English


• Location: San Francisco

• Post ID: 92906572 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018