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Posted: Monday, January 8, 2018 3:48 AM

Who We Are

Would you like to join a company whose mission is to save lives? Practice Fusion is a leader in the electronic health record space with 112,000 active practices and over 80 million patients served by doctors using our free platform. Join the team who is growing year over year in users and revenue while consistently aligning our efforts to our mission: to connect doctors, patients and data to drive better health and save lives.

Position Description

The Practice Success Account Manager role is a high volume customer facing role where you will have complete ownership for our existing ambulatory practices. You are driven to establish, maintain, and grow relationships with your portfolio of clients through active engagement, personable interactions, and efficient service delivery. You will be hosting product optimization workshops (webinars) and personalized interactions with your clients for our EHR and PM solutions. You will manage and facilitate interactions from post implementation and build relationships to orchestrate effective sales and delivery of value-added solutions. As Practice Fusion continues to innovate, you will play a key role in leveraging your deep understanding of our product, partner channels and customers to help define and implement new ways to grow and retain our customers. You will be working closely with other internal teams, including Marketing, Engineering, Implementation, Sales, Support, etc. and will require excellent cross-organization collaboration.

What You Will Accomplish

* Drive customer interaction with our base users post sales to help drive adoption and utilization of our revenue driving features (eRx, labs, imaging, and 3rd party partners)

* Retain strategic practices post implementation and produce long term loyal customers

* Understand client needs and objectives to uncover upsell and renewal opportunities

* Work with cross-functional departments to develop customer programs, materials, processes and best practices to ensure successful implementation of revenue driving features and ongoing customer adoption of Practice Fusion's products

* Host business workshops (webinars) with our base users to drive utilization of revenue features at scale

* Drive a high volume of calls each day to understand client needs and objectives to uncover upsell opportunities

* Build strong domain expertise within the product and industry

* Troubleshoot internal, cross-organizational issues while serving as an advocate for your customers

* Develop and evolve sales strategy, positioning and objection management based on performance, experience of your team and direct feedback from your manager

* Meet and exceed weekly, monthly and quarterly performance goals and objective

What You Bring to the Team

* 2+ years of account/relationship management experience; experience with a SaaS company a plus

* Proven high performer in managing and growing a book of business, preferably in a startup environment

* You are passionate about Practice Fusion's mission and driven by the success of the entire team

* Strong rapport and relationship building skills with both internal and external stakeholders

* Excellent oral and written communication and client management skills

* 4-year degree required; MBA or Master's degree a plus

Characteristics of Success

* Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments

* Self-motivated, organized, and capable of managing responsibilities to successful completion

* Passion for learning new products, processes, and integration needs

* Strategic and creative thinking ability to design solutions and quickly solve problems

* Ability to work collaboratively on a cross-functional team

* SalesForce CRM experience preferred

* Background in healthcare preferred

Why Practice Fusion

Besides competitive salary and health benefits, equity in a late-stage start-up backed by top VC's, and the perks of a start-up (dog-friendly, open space, yoga, happy hours and team events), we offer a chance to be part of an amazing mission to save lives. Learn more about our efforts on Practice Fusion's Blog.

Note for Unsolicited Resumes Practice Fusion will not pay a fee to any employment agency or third party for the referral of candidates unless the agency or third party has signed a formal agreement by an authorized member of our People Operations team. Unsolicited resumes from employment agencies or third parties of any kind will become the property of Practice Fusion and will be considered gratuitous, no-fee referrals.



• Location: San Francisco

• Post ID: 93170087 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018