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Posted: Monday, January 8, 2018 10:28 AM

Full Time - Regular

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

The General Manager ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, Calfornia Civil Code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Developer, Board of Directors, and membership, and has oversight over all aspects of the operations of the building. This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary. The General Manager takes pride in the look and feel of the building and \"owns\" the activities of all vendors and staff deployed in the building.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.

* Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, Vantage, Jenark, etc...), and assimilate standard operating policies and procedures.

* Recruit, hire, train and supervise all community staff in accordance with the board approved staffing plan. As economically feasible, pre-determine outsourcing to accomplish tasks/programs.

* Proactive inspection of building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.

* Ensure all fire, life and safety systems are operable; and that evacuation plans and emergency procedures are documented and understood by staff and residents.

* Ensure operating procedures and preventative maintenance plans are in place for all key systems. (Elevators, HVAC, Pumps, Boilers, Security, etc...)

* Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.

* Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.

* Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the board.

* Prepare and post board meeting agendas.

* Prepare concise, yet detail-oriented board meeting packets which allow the board to make informed decisions without lengthy discussion.

* Attend and participate in board and committee meetings and prepare minutes.

* Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.

* Gather detailed bids for major non-recurring projects, or for requested changes in recurring vendor contracts.

* Monitor the financial position of the association and present monthly financial reports and any documents requiring board member signatures.

* Lead boards towards the development of short-term and long-range plans, and then develop recommendations for specific action plans to achieve Board objectives.

* Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.

* Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.

* Administer the Annual Election and meeting.

* Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.

* Assess and monitor community needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.

* Must have reliable transportation and be able to drive to other work locations. Most board meetings take place in the evening during the work week.

* Other duties as assigned.


* Strong written and verbal communication skills. Must be an \"active\" listener who can anticipate issues and drive for mutually satisfactory resolution.

* Understands the role and purpose of a homeowner's association and is familiar with community rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets.

* Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude. Can work with volunteer board members and is comfortable in a \"servant-leader\" role.

* Must be able to deal with conflict and work well under pressure.

* Must be able to instill confidence in staff, board members and residents by being prepared and knowledgeable.


* Bachelors Degree in Public Administration, Business Administration or related field preferred but not required.

* CCAM, CMCA or PCAM designation preferred, but not required.

* A minimum of three years of successful high profile community management experience or equivalent professional experience in a related field such as rental property or hotel management.


* CCAM, CMCA, CPM or equivalent designation preferred

* Valid Drivers License and State Mandated Vehicle Insurance


Associated topics: business coach, captain, editor in chief, executive producer, executive team leader, petty officer, senior manager, sergeant, shift lead, team lead


• Location: San Francisco

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