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Posted: Monday, January 8, 2018 5:00 AM


Join a financial group that's as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our 14,000 diverse colleagues are connected by a common ambition to create change for the better from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world's most trusted financial group.

Working remote may be considered for this role.

Job Summary

The Quality Center of Excellence (QCOE), part of our technology and operations organization has as its mission to drive process effectiveness, transparency, and accountability to deliver value to our customers, employees, and shareholders.

To enable the bank's transformation, the QCOE was established with six integrated capabilities (Process Excellence, Offshore/outsource, Robotics, Strategic Initiatives, Training and Metrics), cohesively designed to optimize business processes, foster a culture of transparency, and embed continuous improvement into the DNA of our entire enterprise. The QCOE is currently driving work and partnering with five key areas in the bank: Operations and Servicing, Americas Risk Management, Finance, Corporate Real Estate / Resource Location Strategy, and the appropriations process end to end.

If you are interested in process improvement and building streamlined/efficient environments, the QCOE may be the place for you!

This analyst will support the work of the Process Management Manager and work on a team charged with fundamentally transforming the organization by moving the bank to a customer-centric, process managed organization. This Associate/Assistant Vice President will be aligned to a Process Management Manager to partner with the business and SMEs to ascertain and document information about the processes, measurement systems and controls.

Major Responsibilities

This analyst will:

* Support a Process Management Director or Manager in the paradigm shift from an internal, functional focus to a customer-centric, process orientation

* Use the Process Excellence and Lean Six Sigma method, tools and templates to document the current state delivery model, processes, metrics and support the work toward a target state solution

* Support the Process Management Director or Manager and assist in identifying and prioritizing the critical opportunities (projects) to drive out the optimal service delivery model

* Work on a process team to focus on business performance that constantly strives to eliminate waste, integrate duplicative processes, and improve customer satisfaction by aligning the business resources in order to execute and implement the business's future state high performance business model

* Work on a process team to develop and build a customer-centric, process measurement system


Position Requirements Skills/Experience

* BS Engineering or Business Administration (preferred)

* 5 or more years professional work experience. Preferably with experience on a re-engineering initiative in the financial services industry

* Proven track record of achieving performance goals

* Six Sigma certification required (minimum Green Belt)

Position Requirements Leadership Competencies:

* Ability to effectively partner with the business and a process team to drive out change and achieve business goals

* Ability to learn what is needed to achieve results

* Ability to work effectively on a high-performing team

* Ability to communicate effectively (written and verbal)

* Analytical and process skills

* Highly proficient in Microsoft Office Suite and ideally in Visio

* Resiliency and ability to adapt in a dynamic environment

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.


Associated topics: audit, bank, credit, finance director, financial controller, invest, investment banking, revenue, risk, treasure


• Location: San Francisco

• Post ID: 93167457 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018