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Posted: Monday, January 8, 2018 4:37 PM

Job Title: Senior Director of Consumer Markets Finance

Business Unit: Markets

Department: Finance

Location(s): Woodland Hills / San Francisco / El Dorado Hills / El Segundo

There's never been a better time to join Blue Shield!

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.


Reporting to the Vice President of Markets Finance, the role of the Senior Director of Consumer Markets Finance is critical to the success of Blue Shield of California and the Markets department in realizing its goals and objectives. This individual will play a key role as part of Consumer Markets team in delivering and collaborating on all aspects of Markets Finance. The Senior Director of Consumer Markets Finance reports to the Vice President of Markets Finance and is the key finance strategic partner to the Senior Vice President of Consumer Markets. The Senior Director is the lead finance person for the Consumer Market, which comprises three lines of business (Medicare, Individual, and Specialty) with $8 billion in revenue and 2 million members. In this multi-faceted role, the Senior Director is focused on profitably growing Consumer Markets membership by leading a team of approximately 18 employees that oversee the Consumer Markets financials and by working closely with the line of business Vice President and General Managers to develop and implement long-term strategies for Consumer Markets. These long-term strategies include the management and implementation of strategic initiatives within the Markets organization that effectively and favorably impact the Markets Operating Income and membership. The Senior Director will also ensure the integrity of the financial systems and control environment for the group are adequate to support the business environment.

This position requires periodic travel to other BSC California offices.


This role is a highly strategic and facilitative one that requires a combination of focus, flexibility, and willingness to play an active, behind-the-scenes role. The role requires a strong leader, someone who is creative solution focused, can develop and continue to engage high-performing teams and who possesses strong analytical & financial skills.

Specific duties include:

* Acts as a business advisor and thought leader for the Consumer Markets leadership team, including the three General Managers and the Senior Vice President, to grow membership profitably

* Oversees the financial monitoring, tracking, reporting and goals for the Consumer lines of business, which comprise 2 million members and $8 billion in revenue

* Provides long term strategic planning and analysis for the Consumer Markets, working closely with the Consumer Markets leadership team, the Markets finance team, the Consumer general managers, the actuarial team, the underwriting team and corporate finance to generate quarterly forecasts, annual plans and three year strategic plans for Consumer Markets operating income and membership.

* Manage the design, reporting and monitoring of financial and key operational performance metrics.

* Manage the Consumer quarterly forecasting process that aligns with both operational and strategic priorities to ensure business objectives can be achieved.

* Use fact based data to help the Consumer markets drive business performance.

* Analyze complex data to identify critical data points and discuss critical decision factors.

* Prepare and review business analysis reports and presentations

* Develops and oversees employee engagement for the Consumer finance team, focusing on initiative development to fulfill the BSC goal of Great Place to Work and processes to become an exceptional business partner with the markets leadership team

* Lead team of approx. 18 employees, including 1 director, 2 managers and 1 individual contributor as direct reports

* Attract and retain top talent.

* Provide development coaching to direct reports to improve quality and standard of general work products.

* Some travel required between the Northern and Southern California BSC facilities.


* An undergraduate degree is required. An advanced degree, accounting experience, and/or a CPA are preferred.

* 7-10 years of related experience is required.

Candidate Profile and Requirements


* The successful candidate will have deep industry experience, strong leadership skills, and will be a strong communicator. A results-oriented executive will excel in this role. The Director of Employer Finance should possess:

* Problem analysis and critical decision-making, including the ability to independently formulate and implement solutions.

* Ability to work independently to achieve objectives and resolve issues in ambiguous circumstances is a must.

* Ability to work in high-pressure situations while maintaining good leadership and reasoning ability.

* Strong collaborator who can effectively work across an organization to encourage others in planning and execution.

* Understanding overall line of business healthcare organization, business strategies and financial metrics is required.

* The ability to influence across a matrixed environment and lead people through change is required.\"

Key Job Competencies

Leadership/Interpersonal Competencies:

* Strategic future orientation: A bias for action that propels the organization forward and represents doing more than is required or expected by the job, customers, direct reports, peers or other stakeholders. It involves doing this when it has not been requested simply because it will create new opportunities.

* Strategic influencing: Ability to use oneself as a tool to persuade and build commitment to the vision, mission and goals of the company and to do this without using hierarchical power to get others to adopt a course of action. Strategic influencing is used at all levels in the company and with customers, regulators, vendors, and other stakeholders.

* Strategic planning: Ability to integrate the corporate vision, values and mission with assessment of organization strengths, weaknesses, opportunities and threats to create a plan and roadmap to guide BSC functional operations.

* Achievement orientation: Willingness and ability to compete against a standard of excellence including one's own, an objective measure, the performance of others (competitors) or the yet unknown, which represents innovation.

* Teamwork & cooperation: Genuine intention to work collaboratively/cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively.

* Team leadership: Ability to use complex strategies to promote team morale and productivity (hiring/firing decisions, team assignments, cross-training); treating all members fairly regardless of personal feelings; making sure that the practical needs of a group are met including obtaining resources and removing barriers to success; and achieving alignment regarding mission, goals, agenda, climate, tone, and policies.

* Information seeking: A desire to know more about things, people, or issues that drives a quest and curiosity about the business, its competitors, processes, etc. that goes well beyond what is required. Information seeking involves \"digging\" or pressing for exact information or resolution of discrepancies by asking a series of questions; scanning for potential opportunities or for miscellaneous information that may be of future use; or getting out personally to see the situation in order to understand it better.

* Developing others: Ability which includes the intent and capability to teach or foster the learning or development of one or several other people.

* Organization awareness: Ability to understand the power relationships in an organization both yours and the customers' including the ability to identify who are the real decision makers and the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization, or the organization's position vis- -vis national or international markets, organizations, or politics.

Conceptual Competencies

* Conceptual/Strategic thinking: Ability to understand a situation or problem by putting the pieces together, seeing the larger picture and its internal or competitive implications. It includes identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.

* Analytical thinking: Ability to organize the parts of a problem or situation in a systematic way, making systematic comparisons of different features or aspects; setting priorities on a rational basis; identifying time sequences, causal relationships or if/then relationships.

* Technical: General management experience that includes substantial responsibility for profit/loss, and support functions such as marketing, sales support and product development in a health care environment. Broad knowledge of the healthcare industry including trends, markets, competitors, financing, regulation, & risk management.\"

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.


Associated topics: audit, budget, cfa, finance director, financial planning, financial services, fiscal, invest, pay, risk


• Location: San Francisco

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